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VOIP Software

GXC VOIPCOM is a state-of-the-art telephony application which offers the functionality of a high-end telephone system from the convenience of user’s PC desktop. The softphone can be used in place of IP. Embedding cutting edge technologies, like NAT traversal, centralized setup and provisioning, and centralized address book management, GXC VOIPCOM ensures simple and intuitive telephony experience for all end users.

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Key Capabilities IAX2 Protocol Support Direct Address Book Import Centralized Address Book Management Direct Access to User Account Balance and Call History Access to Voice Mail Advanced PBX Services History of Outgoing, Incoming and Missed Calls PBX Functionality support and Soft Buttons Username/Password based Authentication and Authorization SIP/H.323 VoIP Softphone Versions with NAT Traversal GXC VOIPCOM SoftPhone comes with IAX2 protocol , support multiple voice codecs. IAX2 is specially used to ensure flawless working behind NAT and VOIP protected network.

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Direct Address Book Import GXC VOIPCOM can import directly active contact database from MS Outlook Express, Outlook, and Lotus Notes Clients.

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Centralized Address Book Management GXC VOIPCOM supports global access to all centrally stored address books so that travelers and business users can conveniently retrieve their contacts from any location with Internet access. Upon application startup, all contacts from the central address book are retrieved and those contacts can be used for outbound calling, caller ID, and inbound call services.

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Direct Access to User Account Balance and Call History GXC VOIPCOM allows single-click, direct access to the caller account balance and call history via programmable buttons. This feature enables callers to view their account balance and call history without visiting the provider's web site.

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History of Outgoing, Incoming and Missed Calls The GXC VOIPCOM SoftPhone offers complete call history for all outgoing, incoming and missed calls. All records are matched against the existing contact database and callers are identified by their names.

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PBX Functionality Support and Soft Buttons GXC VOIPCOM SoftPhone supports Advanced PBX functionality and eleven programmable soft buttons in PBX mode distribution. The SoftPhone can be used to interact with the PBX system and manage inbound and outbound call flow. The programmable buttons allow easy integration with third-party PBX systems.

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Caller ID/PIN Authentication and Authorization GXC VOIPCOM SoftPhone supports username/password based authentication and call authorization to guarantee the security of IAX2 communications. Username and password data is authenticated and subsequent calls are authorized on a pre and post paid basis to ensure account billing integrity.

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GXC VOIPCOM software can also be used as E-PBX / IPBX.

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What is an E-PBX / IPBX?

An E-PBX / IPBX is a complete telephony system that provides telephone calls over IP data networks. All conversations are sent as data packets over the network. The technology includes advanced communication features but also provides a significant dose of worry-free scalability and robustness that all enterprises seek. The E-PBX is also able to connect to traditional PSTN lines via an optional gateway - so upgrading day-to-day business communication to this most advanced voice and data network is a breeze! Enterprises don’t need to disrupt their current external communication infrastructure and operations. With E-PBX deployed, an enterprise can even keep its regular telephone numbers. This way, the E-PBX / IPBX switches local calls over the data network inside the enterprise and allows all users to share the same external phone lines.

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How it works An E-PBX / IPBX or IP Telephone System consists of one or more SIP phones, an E-PBX / IPBX server and optionally a VOIP Gateway to connect to existing PSTN lines. The E-PBX / IPBX server functions in a similar manner to a proxy server: SIP clients, being either soft phones or hardware-based phones, register with the E-PBX / IPBX server, and when they wish to make a call they ask the E-PBX / IPBX to establish the connection. The E-PBX IPBX has a directory of all phones/users and their corresponding SIP address and thus is able to connect an internal call or route an external call via either a VOIP gateway or a VOIP service provider.

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10 reasons to switch to an E-PBX / IPBX

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Benefit #1: Much easier to install & configure than a proprietary phone system: An E-PBX / IPBX runs as software on a computer and can leverage the advanced processing power of the computer and user interface as well as Windows’ features. Anyone proficient in networking and computers can install and maintain an E-PBX / IPBX. By contrast a proprietary phone system often requires an installer trained on that particular proprietary system!

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Benefit #2: Easier to manage because of WEB / GUI based configuration interface: An E-PBX / IPBX can be managed via a web-based configuration interface or a GUI, allowing you to easily maintain and fine tune your phone system. Proprietary phone systems have difficult-to-use interfaces which are often designed to be used only by the phone technicians.

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Benefit #3: Significant cost savings using VOIP providers: With an E-PBX / IPBX you can easily use a VOIP service provider for long distance and international calls. The monthly savings are significant. If you have branch offices, you can easily connect phone systems between branches and make free phone calls.

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Benefit #4: Eliminate phone wiring! An IP Telephone system allows you to connect hardware phones directly to a standard computer network port (which it can share with the adjacent computer). Software phones can be installed directly onto the PC. You can now eliminate the phone wiring and make adding or moving of extensions much easier. In new offices you can completely eliminate the extra ports to be used by the office phone system!

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Benefit #5: Eliminate vendor lock in! E-PBXs / IPBXs are based on the open SIP standard. You can now mix and match any SIP hardware or software phone with any SIP-based E-PBX, PSTN Gateway or VOIP provider. In contrast, a proprietary phone system often requires proprietary phones to use advanced features, and proprietary extension modules to add features.

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Benefit #6: Scalable Proprietary systems are easy to outgrow: Adding more phone lines or extensions often requires expensive hardware modules. In some cases you need an entirely new phone system. Not so with an E-PBX / IPBX: a standard computer can easily handle a large number of phone lines and extensions – just add more phones to your network to expand!

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Benefit #7: Better customer service & productivity: With an E-PBX / IPBX you can deliver better customer service and better productivity: Since the IP telephone system is now computer-based you can integrate phone functions with business applications. For example: Bring up the customer record of the caller automatically when you receive his/her call, dramatically improving customer service and cutting cost by reducing time spent on each caller. Outbound calls can be placed directly from Outlook, removing the need for the user to type in the phone number.

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Benefit #8: Twice the phone system features for half the price! Since an IP PABX is software-based, it is easier for developers to add and improve feature sets. Most VOIP phone systems come with a rich feature set, including auto attendant, voice mail, ring groups, advanced reporting and more. These options are often very expensive in proprietary systems.

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Benefit #9 Allow hot desking & roaming Hot desking – the process of being able to easily move offices/desks based on the task at hand, has becoy me very popular. Unfortunately traditional PBXs require extensions to be re-patched to the new location. With an E-PBX / IPBX the user simply takes his phone to his new desk – No patching required! Users can roam too – if an employee has to work from home, he/she can simply fire up their SIP software phone and are able to answer calls to their extension, just as they would in the office. Calls can be diverted anywhere in the world because of the SIP protocol characteristics!

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Benefit #10 Better phone usability: SIP phones are easier to use Employees often struggle using advanced phone features: Setting up a conference, transferring a call – On an old PBX it all requires instruction. Not so with an E-PBX / IPBX – all features are easily performed from a user friendly Windows GUI. In addition, users get a better overview of the status of other extensions and of inbound lines and call queues via the E-PBX / IPBX Windows client. Proprietary systems often require expensive ‘system’ phones to get an idea what is going on your phone system. Even then, status information is cryptic at best.

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Conclusion Investing in a software-based E-PBX / IPBX makes a lot of sense, not only for new companies buying a phone system, but also for companies who already have a PBX. An E-PBX delivers such significant savings in managem+ent, maintenance, and ongoing call costs, that upgrading to an E-PBX / IPBX, should be the obvious choice for any company.

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Call GXC VOIPCOM TODAY FOR A COST EFFECTIVE WAY TO CONTROL YOUR TELEPHONY COST!